Your questions, our answers

We’ve compiled the questions we hear most often. If you need additional help, visit our Help Center or get in touch with our supportteam.

Do you ship overseas?

Yes, we ship almost all over the world. Shipping costs are free above €40 or $45.

How long will it take to get my order?

Most orders arrive within 4 to 10 business days depending on your location. You’ll receive tracking as soon as your order ships.

What are Vovia bags made of?

Our bags are made of premium vegan leather or genuine leather - soft, and built to last.

Can I return my order?

Yes! You can return your order within 30 days of delivery if the item is unused and in its original condition. To start a return, simply visit our Help Center and follow the steps provided. For full details, please see our Return & Refund Policy.

Where is my package?

Once your order has been shipped, you’ll receive a tracking link by email so you can follow your delivery every step of the way.

Need help with a specific order? Visit our Help Center for personalized
support.

Pouches 2026